Hello! I bought the artbook and guide but the guide wasn't in the bundle. Stupidly, I tried to buy the artbook/bundle guide on Steam, but it also only gave me the artbook, not the guide.
Hello! Can you please get in touch with us over mail and let us know the email address you've used for the ichio purchase, plus the Steam receipt? You can reach us on customer.niftyvisuals[at]gmail.com
We will get back to you as soon as we can! Thank you.
Hi, I have the same issue as KH... I bought the bundle but only got the artbook. How do I get the guide? It was advertised as being part of the bundle, which is the only reason I bought it.
Hello. This happened because there apparently isn't a display to upgrade the purchase to the second tier when buying it in a bundle. We apologize for the inconvenience.
Could you perhaps get in touch with us on customer.niftyvisuals[at]gmail.com to resolve this? If that email doesn't work, then you can also try contact.niftyvisuals[at]gmail.com
Hi, a few days ago I bought the Royal Alchemist SALE bundle but only get the Artbook(I thought that I buy the guide), I understand that it's possible to pay the difference, is the email adress for more information still the same?(I mailed to customer.niftyvisuals)
Hi! I love this game so much, I played it several times over when it was first released and a couple years later I'm playing it all through again. However when I first bought the official guide, I had access to both the artbook and the guide - now I'm on a different laptop and downloading it again, I only have access to the artbook. I can't remember what I paid when I first played it - is there a way to get the official guide again? Has the price increased since its first release, and that's why I don't have access any more?
Hello! The price of the guide hasn't changed ever since this page was created so the files you have purchased should be the same.
If you want to, please feel free to send us a message to customer.niftyvisuals[at]gmail.com and let us know which email is connected to your account. We will be able to look up which tier you have purchased. Thanks!
Hi, so I accidently paid the wrong amount the first time which was $15 and then I realized I bought the wrong bundle and then paid for the whole $25. Is there any chance I can get a refund on the first $15 I spent
Please send us an email to customer.niftyvisuals[at]gmail.com and let us know either your transaction number or the email you purchased the guide with and we'll sort it out. Thank you!
So I made the mistake of not paying enough for the Guide and only got the Artbook, any way I can either get a refund so I can get the Guide or just pay the difference to get it?
Hello! Yes, that's absolutely possible. Please send us a short email to customer.niftyvisuals[at]gmail.com and we'll send you more information. Thank you so much!
Hi! I've had my eyes on Royal Alchemist for a while but I'm so bad at stat raising, I was scared to buy the game without the guide, and now I'm getting excited about the 2020 winter bundle (thank you for offering that, btw)! But I'm wondering about what version is included in the bundle. I'm guessing it includes the artbook without the guide, or does the bundle have tiers too? To make sure I get the guidebook, would it be easier to make individual purchases? (I saw in the comments that you guys offer upgrades, and you're awesome, but my anxiety says rather not complicate things for either of us ^^") Thank you for the answer in advance!
And we think, just to be sure, it would be better to purchase them individually. Even if you do that, the % discount you get will stay right now so it's simply a few extra clicks you have to go through :D
Do let us know if you have any further questions though. And Happy Winter Holidays to you!
Hi! Thank you for the quick reply even during the holidays! Picked up both the game and guidebook, will make sure to leave a comment/review once I get to playing it! Happy Holidays!
Hi! Im loving the game, and thought I bought the guide but apparently bought the artbook? I see in the comments there is a way to upgrade for $10 for the guide, but I don't see any way to go about that? Would anyone be able to tell me the steps?
The easiest way to go is to pay the remaining $10 over Paypal and we'll send you the key for the full purchase. Please contact us at royal.alchemist.bugs@gmail.com if you want to do that :D
So I bought this for the guide but I can't find it? Only the artbook. Am I doing something wrong?
Edit: So I got this during the sale and I just looked over the description again, does that mean I only bought the artbook and not the guide? Did I have to add extra funds (+10) to get access to the guide?
Okay! So would I have to refund the purchase and then buy it again with the guide? Or would it be possible for me to just pay for the guide separately now?
Yes. But if you don't want to go through the refund process and also keep the price it would have been during the sale, we could also settle the difference over PayPal and send you the key.
If you're interested in that option, you can contact us at royal.alchemist.bugs[at]gmail.com! Thank you.
I bought the guide on Steam, but I feel silly and am not 100% sure how to read it. I understand the stat checks, but for the romance do you have to meet the requirements? for example in week 3 for Aurelius' Ending 3 it says Etiquette to 20, or in week 4 it says Aurelius Darkness to 50? Sorry if I am just reading it completely wrong lol
Sorry for the late reply but ahh that makes sense!! I feel so silly but thank you so much for explaining!! I am absolutely loving the game btw it's brilliant!
I mistakenly purchased the artbook, thinking it was the guidebook, priced reasonably for the sale. Is it possible to return the file, which I haven't downloaded, for a refund?
Hello! Yes, that's possible. We can forward this to itch's support team. It may take a few days or longer for them to get back to us. Please do not download the file meanwhile to avoid complications. Thank you!
The guide comes together with the character spotlight, backstage and dev commentaries which would only make sense with the artbook together, so we've put both into one package.
With itch.io, you should be able to just add another $10 USD on your purchase to upgrade it to the next tier; which is the guide! Please let us know if you have any troubles with that :D
Heyo! Sorry if this isn't possible, but I accidentally bought the artbook instead of the guide haha. Would you be able to refund my purchase so I can buy the guide?
Hi! The guide is actually an extension of the artbook :D It's the second tier of this purchase; since it not only holds the full guide to the game, but also additional in-depth character information, dev commentaries etc.!
Yes. We'd need to contact the itch support for this so it may take a while. Please do not download the files meanwhile so it's easier for itch to handle according to refund policies :D Thank you very much!
Hi, I pre-ordered the game with the guide and I was wondering when will I get the email with the guide? :) I already got the steam key and I love the game so much, I am already almost done with my first playthrough :D I love how the MC is so ressourceful and all the characters are so interesting!!! GJ with this wonderful game! :D
Hello! Thank you very much, we're happy you're enjoying the game!
We are sending out the links to the Early Birds right now! They're distributed separately since you guys access to an exclusive version of the guide! :D
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Hello! I bought the artbook and guide but the guide wasn't in the bundle. Stupidly, I tried to buy the artbook/bundle guide on Steam, but it also only gave me the artbook, not the guide.
Hello! Can you please get in touch with us over mail and let us know the email address you've used for the ichio purchase, plus the Steam receipt? You can reach us on customer.niftyvisuals[at]gmail.com
We will get back to you as soon as we can! Thank you.
Sure, email sent. Thank you so much!
Hi, I have the same issue as KH... I bought the bundle but only got the artbook. How do I get the guide? It was advertised as being part of the bundle, which is the only reason I bought it.
I tried to email you, but it bounced. Thanks!
Hello. This happened because there apparently isn't a display to upgrade the purchase to the second tier when buying it in a bundle. We apologize for the inconvenience.
Could you perhaps get in touch with us on customer.niftyvisuals[at]gmail.com to resolve this? If that email doesn't work, then you can also try contact.niftyvisuals[at]gmail.com
Thank you!
Hi, a few days ago I bought the Royal Alchemist SALE bundle but only get the Artbook(I thought that I buy the guide), I understand that it's possible to pay the difference, is the email adress for more information still the same?(I mailed to customer.niftyvisuals)
Hello, thank you so much for your interest. We have replied to your email!
Hi! I love this game so much, I played it several times over when it was first released and a couple years later I'm playing it all through again. However when I first bought the official guide, I had access to both the artbook and the guide - now I'm on a different laptop and downloading it again, I only have access to the artbook. I can't remember what I paid when I first played it - is there a way to get the official guide again? Has the price increased since its first release, and that's why I don't have access any more?
Hello! The price of the guide hasn't changed ever since this page was created so the files you have purchased should be the same.
If you want to, please feel free to send us a message to customer.niftyvisuals[at]gmail.com and let us know which email is connected to your account. We will be able to look up which tier you have purchased. Thanks!
Hi, so I accidently paid the wrong amount the first time which was $15 and then I realized I bought the wrong bundle and then paid for the whole $25. Is there any chance I can get a refund on the first $15 I spent
Hi! Yes, that's possible.
Please send us an email to customer.niftyvisuals[at]gmail.com and let us know either your transaction number or the email you purchased the guide with and we'll sort it out. Thank you!
So I made the mistake of not paying enough for the Guide and only got the Artbook, any way I can either get a refund so I can get the Guide or just pay the difference to get it?
Hello! Yes, that's absolutely possible. Please send us a short email to customer.niftyvisuals[at]gmail.com and we'll send you more information. Thank you so much!
Hi! I've had my eyes on Royal Alchemist for a while but I'm so bad at stat raising, I was scared to buy the game without the guide, and now I'm getting excited about the 2020 winter bundle (thank you for offering that, btw)! But I'm wondering about what version is included in the bundle. I'm guessing it includes the artbook without the guide, or does the bundle have tiers too? To make sure I get the guidebook, would it be easier to make individual purchases? (I saw in the comments that you guys offer upgrades, and you're awesome, but my anxiety says rather not complicate things for either of us ^^") Thank you for the answer in advance!
Hello! Thank you so much for your interest.
And we think, just to be sure, it would be better to purchase them individually. Even if you do that, the % discount you get will stay right now so it's simply a few extra clicks you have to go through :D
Do let us know if you have any further questions though. And Happy Winter Holidays to you!
Hi! Thank you for the quick reply even during the holidays! Picked up both the game and guidebook, will make sure to leave a comment/review once I get to playing it! Happy Holidays!
Hi! Im loving the game, and thought I bought the guide but apparently bought the artbook? I see in the comments there is a way to upgrade for $10 for the guide, but I don't see any way to go about that? Would anyone be able to tell me the steps?
Hello! Thank you for the interest.
The easiest way to go is to pay the remaining $10 over Paypal and we'll send you the key for the full purchase. Please contact us at royal.alchemist.bugs@gmail.com if you want to do that :D
Question: If I buy the guide can I still go through a route using the guide without getting spoiled?
Hello! Yes, that's possible. The first section of the guide is spoiler-free. As long as you don't scroll further to the art gallery, you'll be good :D
So I bought this for the guide but I can't find it? Only the artbook. Am I doing something wrong?
Edit: So I got this during the sale and I just looked over the description again, does that mean I only bought the artbook and not the guide? Did I have to add extra funds (+10) to get access to the guide?
Hello! Yes, the first Tier is for the art book.
The guide would be +10 (21.25 USD in total during the sale). Please let us know if you have further questions. Thanks!
Okay! So would I have to refund the purchase and then buy it again with the guide? Or would it be possible for me to just pay for the guide separately now?
Yes. But if you don't want to go through the refund process and also keep the price it would have been during the sale, we could also settle the difference over PayPal and send you the key.
If you're interested in that option, you can contact us at royal.alchemist.bugs[at]gmail.com! Thank you.
I bought the guide on Steam, but I feel silly and am not 100% sure how to read it. I understand the stat checks, but for the romance do you have to meet the requirements? for example in week 3 for Aurelius' Ending 3 it says Etiquette to 20, or in week 4 it says Aurelius Darkness to 50? Sorry if I am just reading it completely wrong lol
Hi! If it says, for example, "Aurelius: + Darkness to 50", then it means "Raise Aurelius' Darkness to 50 before moving on to a new stat." :D
Sorry for the late reply but ahh that makes sense!! I feel so silly but thank you so much for explaining!! I am absolutely loving the game btw it's brilliant!
No problem at all! :D Super happy you enjoy the game!
I mistakenly purchased the artbook, thinking it was the guidebook, priced reasonably for the sale. Is it possible to return the file, which I haven't downloaded, for a refund?
Hello! Yes, that's possible. We can forward this to itch's support team. It may take a few days or longer for them to get back to us. Please do not download the file meanwhile to avoid complications. Thank you!
Hi possibly a stupid question but I just purchased the guide book but I havent a clue on how to access it. How do you get to it???
Hello! Did you purchase it here on itchio or on Steam?
Here on itch, you can just go on the "Download" section on the top of our page :D Or browse the downloads in your library!
On Steam, you can right click your game in your Library -> Browse Local Files. And there will be a PDF in that folder.
hi, is it possible to purchase the guide by itself?
Hello! We're sorry, that's not possible.
The guide comes together with the character spotlight, backstage and dev commentaries which would only make sense with the artbook together, so we've put both into one package.
thank you (:
i cant figure out how to pay the extra $10 to get the guide it says i have to pay $15 or more im confused
Perhaps there is some kind of problem...
Please send us an email to royal.alchemist.bugs[at]gmail.com and we'll figure out how to add it on Paypal! :D Thanks.
Hello! It's no problem.
With itch.io, you should be able to just add another $10 USD on your purchase to upgrade it to the next tier; which is the guide! Please let us know if you have any troubles with that :D
Heyo! Sorry if this isn't possible, but I accidentally bought the artbook instead of the guide haha. Would you be able to refund my purchase so I can buy the guide?
Hi! The guide is actually an extension of the artbook :D It's the second tier of this purchase; since it not only holds the full guide to the game, but also additional in-depth character information, dev commentaries etc.!
In the guide what does it mean when it says ''BLOCK'' Does it mean I can miss content if I don't have the stats?
Hello!
When it says "block" in the guide, it refers to the Time Blocks in your stats planner :D You have 3 blocks per character for each week.
Thank you :)
Hello!
Yes. We'd need to contact the itch support for this so it may take a while. Please do not download the files meanwhile so it's easier for itch to handle according to refund policies :D Thank you very much!
Hi, I pre-ordered the game with the guide and I was wondering when will I get the email with the guide? :) I already got the steam key and I love the game so much, I am already almost done with my first playthrough :D I love how the MC is so ressourceful and all the characters are so interesting!!! GJ with this wonderful game! :D
Hello! Thank you very much, we're happy you're enjoying the game!
We are sending out the links to the Early Birds right now! They're distributed separately since you guys access to an exclusive version of the guide! :D